When you donate to AUF, the money will be allocated to ‘most needed fund’ which allows us to focus on where the need is greatest and respond immediately to changing priorities and global situations. It is vital that we are able to spend money where it is most needed at any given time.

However, it is possible for you to specify if you would like your donation to be spent on a particular emergency appeal 

If you would like your donation to be linked directly to an AUF project, you can choose to support Projects Direct.

Our donors currently setup regular payments using standing order. We do take Direct Debit payments, therefore standing orders need to be changed by the donor.

If you have changed bank for example, you would have to cancel the current standing order and set up a new standing order from
the bank you wish to make regular donations from. We are working on implementing the Direct Debit system so watch this space!


Thank you for supporting AUF. Your donation is extremely valuable to us, so we’d be grateful of the opportunity to discuss your reasons for cancelling. If you can’t maintain your current level of giving, a small amount would still be very much appreciated. Please email us on admin@al-ummahfoundation.org

Alternatively, you can contact us to cancel via the regular giving enquiry form with your details.

Please note, for Standing Order donations, you will need to contact your bank directly to cancel. Your bank will only take instruction from you. We would, however be grateful if you could let us know when you have done this, so that we can amend our records. Thank you.

Your donation qualifies for Gift Aid if you pay tax in the UK and have signed the Gift Aid declaration. Every £1 that you donate with Gift Aid is worth £1.25 to AUF at no extra cost to you.

You can sign up to receive free email updates, with regular news of our work and what you can do to support it.

AUF has a 100% donation policy. Every penny goes to charitable causes. The little admin costs that we do have (such as running of the website) is covered by the AUF board members. All board members have day jobs and work on a voluntary basis. In the future, , as we grow and expand our operations, we may use gift aid to cover any costs which will be drawn from our impending Administration pot.

Regular giving is the best way to support AUF. It lets us plan our work more effectively; helping people to improve lives through long-term development programmes. This will enable us to respond to disasters and emergencies while campaigning to achieve lasting change. It also means we have a flexible and reliable stream of donations which wecan always count on. You can set up a regular donation for us to use across all AUF’s operations.

As we are a faith-based charity, our primary accountability is to Allah, the Almighty.

AUF is accountable for its actions to its donors, beneficiaries and the public at large within the prescribed rules, procedures and processes. We are a registered charity based in the UK governed by the Charity Commission. Registration Number: 1178572

AUF adheres to an accountability framework and seeks to provide justice for all, promotion and awareness of the rights of people and treating them with the respect they deserve regardless of their faith, gender or ethnic backgrounds. In short, AUF is accountable both for our own actions and those of our partners while ensuring the highest forms of trust and transparency are maintained at all times. All operational decisions, activities, legal and financial documents are stored securely and available for inspection upon request.

AUF only contacts those who have shown support for us and have not stated that they do not wish to hear from us. More importantly, under the Data Protection Act and GDPR, anyone we contact must have given their permission to be contacted by us for causes they have shown an interest in. If you don’t wish to be contacted by us, please feel free to let us know.

Please read our Terms and Conditions and our Privacy and Security Policy. here

Any questions, complaints or queries can be directed to our data protection officer: Email: dataprotection@al-ummahfoundation.org

At AUF, we strive to provide excellent service to all our supporters. Under UK charity laws we are not obliged to refund donations, unless it is for a specific circumstance (The Charities Act 2011). However, we understand that there are situations where the refund request will require further consideration. A refund will be made at the discretion of AUF.

If you feel you are entitled to/require a refund, please contact:

admin@al-ummahfoundation.org

AUF adheres to strict GDPR regulations which means we cannot disclose certain information for anyone which includes people we sponsor without written permission from the sponsored persons/parents or guardians. We also have a duty of care to consider for all parties and uphold strict safety and security procedures. However, provided regulations are met and all parties have given their consent, it may be possible to arrange such a request with a member of our team being present. Please contact AUF info@al-ummahfoundation.org for further information or clarification. Regular updates are will be provided to available through our website and newsletters.

Progress report will be sent regularly to all our donors who are sponsoring a child.

There is no minimum period – you can sponsor for as long as you are able to or until the sponsorship is complete! Imagine how rewarding it will be to support the orphan child/underprivileged person through many years of continuous care and education? With an ongoing sponsorship, there is a high chance that you will be able to see significant progress, development of the sponsored child and participate in the rewards of such a noble act. You will have regular progress reports and personalised letters as a way of keeping you in the loop at every stage!

Please get in touch with us at admin@al-ummahfoundation.org before cancelling your monthly payment, as we could reduce the amount so that you can still help. It also helps if you tell us first so that we can update our records.

AUF is dependent on our donors, sponsors and volunteers. There is always a need for volunteers to help us in projects whether in the UK or abroad. Volunteers are also encouraged to fundraise, and this can be done now on a personal level or at events. Keep your eye out for such events through our news letters and by regularly visiting our website. Please contact us on volunteer@al-ummahfoundation.org for further information.

Yes. We welcome such initiatives if it is conducted lawfully and does not breach any financial conditions or banking laws. Any monies raised should be accounted for with requisite documentation. You are most welcome to discuss your fundraising plans with us and we can advise you further and happy to support as best as we can.

You can start fundraising using our online fundraising platform of choice, https://www.totalgiving.co.uk/

Yes. Please contact us through the online form. At Al Ummah Foundation, we value our donors’ support and feel that they are the lifeblood of our charity and it is only right that our donors have the opportunity to put forward any requests/suggestions for assistance for Board consideration. We will endeavour to provide a decision upon request and will ensure all efforts are exhausted in supporting a project or cause as per our criteria.

We have strict criteria that we adhere to, so please contact us at info@al-ummahfoundation.org for more information on this.

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